Rama2 Privacy Policy — User Data Protection
This Privacy Policy explains how rama2 collects, uses, stores, and protects the personal information of users who access or use our platform in Malaysia.
Effective Date: 1 January 2026. Continued use of the platform following any amendments constitutes your acceptance of the updated policy.
Information We Collect
During registration, rama2 collects your username, email address, encrypted password, and date of birth for age verification purposes. For further account verification, we may request valid identity documents such as a Malaysian identity card to meet compliance requirements.
This information is stored in a protected format and is only accessed by authorised personnel when required for operational or verification purposes.
We automatically record your IP address, browser type, device operating system, and session data while you use the platform. This information is used for security monitoring and to improve the user experience.
For financial transactions in Malaysian Ringgit (MYR), we retain records of deposits and withdrawals, including the payment method used (Boost, GrabPay, FPX) and transaction amounts. Full card or bank account details are not stored on our servers — payment processing is handled by payment providers that comply with industry security standards.
How We Use Your Information
Rama2 uses the information we collect solely for legitimate and transparent purposes. Specifically, your information is used to:
- Account operations: Securely handles registration, login, deposits, and withdrawals
- Identity verification: To ensure every account is held by an eligible individual aged 18 and above
- Platform security: To detect and prevent fraudulent activity, unauthorised access, or misuse of the system
- Customer support: To provide technical support and respond to enquiries effectively
- Legal compliance: To fulfil reporting and compliance obligations under applicable Malaysian law
- Service improvements: To analyse usage patterns in aggregate (not at an individual level) to improve the rama2 platform experience
We do not use your information for third-party marketing purposes without your explicit consent.
Cookies & Session Tracking
The rama2 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device when you visit our website.
We use three main categories of cookies:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting key functionality
- Performance Cookies: To gather anonymised information about how users interact with the platform, helping us improve performance
- Functional Cookies: Saves user preferences such as language and display settings to speed up access on future visits
You can manage your cookie settings through your browser. However, disabling essential cookies may affect your ability to log in and the security of your account on the rama2 platform.
Data Storage, Security & Sharing
Your personal information is retained for as long as your account remains active, and for any period required by law following account closure. Financial data is kept for a minimum of 7 years for tax compliance and audit purposes.
All data is stored on servers protected by SSL encryption and strict access controls. rama2 conducts regular security reviews to ensure user data remains protected against unauthorised access, breaches, or damage.
Rama2 does not sell or rent users' personal information to any third party for marketing purposes. We only share data in the following limited circumstances:
- Approved payment providers for processing MYR transactions
- Malaysian authorities where required by law or court order
- Technical service providers bound by strict confidentiality agreements
User Rights & How to Contact Us
As a rama2 platform user, you have the following rights regarding your personal data:
Request a copy of the personal information we hold about you at any time
Request corrections to any inaccurate or incomplete information in your account records
Request the deletion of your personal data, subject to applicable legal retention requirements
To exercise any of these rights or if you have questions about your data privacy, please contact the rama2 support team by email at: [email protected]. We will process your request within 14 business days.
If you believe your data has been handled improperly, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
Questions about your data privacy?
Review FAQ page us for more information, or log in to your account to manage your privacy settings directly.